Refund policy

You are charged in full at the time you reserve, not when your order ships. Berries from the Open Eye pre-order ship on October 20, 2026. Charging up front is normal for a pre-order; the section below is the trade for it — you can cancel and be refunded at any point before that date.

You can cancel any time before your order ships and receive a full refund — no reason needed. Email support@bassberry.io from the address you reserved with, and we refund the full amount, shipping included, to your original payment method.

If we cannot ship by October 20, 2026, we will email you with a revised date and the choice to cancel for a full refund. You are never held to a date that has slipped: a delay always comes with the option to cancel and be refunded in full. This is your right under the FTC's Mail Order Rule, and we are stating it plainly rather than leaving it implied.

For 30 days after a berry is delivered, if it arrives damaged or is not as described, email support@bassberry.io and we will replace it or refund it — your choice. A photo helps but is not required.

We ship within the United States only. Shipping is a flat $4.99 per order, charged once no matter how many berries are in it.

Refunds go back to your original payment method through Stripe, our payment processor. They usually appear within five to ten business days, depending on your bank.

Refund requests and questions: support@bassberry.io. Please write from the email address you reserved with so we can find your order. This policy is offered by BassBerry LLC.